Last updated: July 16, 2026
The Accommodation Station sells digital educational resources. No physical item is shipped. Because buyers receive access to digital files shortly after purchase, digital sales are generally final once a file has been accessed or downloaded, except where a refund is required by applicable law.
When we will help
Please contact us within 7 days of purchase if:
- You were charged more than once for the same order.
- A file is missing, corrupt, incomplete, or cannot be opened as described.
- You did not receive access to your purchase.
- The product is materially different from the description shown at the time of purchase.
We will first try to correct the file, restore access, or provide a replacement. If we cannot resolve an eligible issue, we may issue a full or partial refund to the original payment method.
Items that are generally not refundable
- Change-of-mind purchases after download or access.
- Purchases made without reviewing the product description, file format, software requirements, or intended audience.
- Difficulty caused by unsupported software or devices when compatibility was stated in the listing.
- Dissatisfaction after the resource has been substantially used, printed, edited, copied, or distributed.
- Requests involving unauthorized sharing, resale, or other use outside the product license.
If you purchased the wrong item and have not downloaded or accessed it, contact us promptly. We will review the order and may offer an exchange or store credit.
Refund timing
Approved refunds are sent to the original payment method. Banks and payment providers may take several business days to post the credit.
No physical returns
There is nothing to mail back. Do not send materials to a physical address.
Contact us
Use our Contact page and include your order number, the email used at checkout, and a brief description of the problem. Please do not include full payment-card details.